Refund policy

Return and Refund Policy

Thank you for shopping with SCORCH. We strive to provide you with the best quality products. Please read our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Returns are only accepted if the product you received is damaged or defective.

You must notify us within 48 hours of receiving the product to raise a return request.

The product must be in its original condition, unused, and with all tags and packaging intact.

2. No Exchange or Replacement

As we will not provide any replacement or exchange, if you received any damaged or defective products, you should inform us within 48 hours of receiving the product to raise a return request. Once we approve the return, you should send back the product to the address from which it came to process the refund.

3. How to Request a Return

Provide your order number, clear pictures of the product, and the reason for return.

Our team will review your request and confirm if it is eligible for a return.

4. Shipping for Returns

Once your return is approved, you must ship the product back to the address from which it was delivered.

Return shipping costs will be borne by the customer unless the return is due to our error.

5. Refund Process

After receiving and inspecting the returned product, we will initiate your refund.

Your refund will be credited to your original method of payment within 7–10 business days.

6. Non-Returnable Items

Products purchased during sales or with discounts.

Used or damaged items not due to our fault.

7. Contact Information

For any queries regarding this policy, reach out to us at:
Email: scorchfoods@gmail.com

Phone: 8089630355

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Refund policy